Thursday, 26 July 2012

Not Quite the Bottom of the Pyramid

Mobile phones hold out enormous promise as the single ICT most likely to deliver education in Africa, and to do so on a sustainable, equitable and scalable basis. I think however that so far, we have not often seen much progress beyond fixed-term, small-scale and subsidised pilots and it is worth exploring whether mobile phones can really deliver their promise.

Delivering education in Africa using mobile phones probably strikes governments, institutions and practitioners as easy and obvious because mobile phones and mobile networks are almost universally accessible and reliable in places where environment, economics, infrastructure and security might variously militate against any other ICTs and where the demographics of mobile phone ownership, access and competence, unlike most other ICTs, takes us near to the ‘bottom of the pyramid’ - the actual ‘bottom of the pyramid’ is of course populated by people who can’t even afford mobile phones! Furthermore, mobile phones are an individual ICT not an institutional or corporate ICT and are not predicated on access to colleges, business centres, cyber-cafes or maybe even cities. Therefore, learning on mobile phones should work.

My contention is that whilst many good projects using mobile devices to support learning, by definition, do good work and thus deserve to be praised and celebrated, our problems start when we try to understand these projects, when we try to reason and infer about these projects, when we try to explain and disseminate them in the hope that we can reproduce and replicate them. This is all the more worrying as we overlook the far larger number of less successful projects or when we group, organise and cluster projects in order to find common generalisable themes, forces, causes and mechanisms. Therein lies our problem with scale, sustainability and equity.

Something is wrong and we need to dig beneath the surface. What are my reasons for advocating such caution?

Firstly, of course, failure often goes unreported, unpublished, and unacknowledged, and common impression is that careers and reputations are not built on failures however interesting or thought-provoking. Furthermore, many projects are doomed to success and are reported accordingly. Funders, agencies, ministries, officials, researchers and others will have all invested much prestige and resource giving projects the necessary momentum and visibility, and failure becomes unthinkable or inconceivable.

A common saying maintains that, “if you only have a hammer, everything looks like a nail.” Watching evaluations in South Africa and Kenya made me think this is true of the mind-sets we bring to our analysis and evaluation of projects. An educationalist will see educational explanations, a technologist will see technological ones, a policy-maker will see policy ones and so on. Our inferences about success are conditioned by our backgrounds. Sometimes these predispositions are built in projects from the outset. In looking at siting or sampling, people from different backgrounds and organisations bring their own ideas about where to site their cluster of project interventions in the hope of getting maximum generality from limited resource but in doing so they bring to the fore, those variables they think significant (and thereby make them significant) and push others to the background. So class size, network coverage or educational content will appear important because they were built in that they would be!

Furthermore, the dream of successful large-scale sustainable learning with mobile devices has been haunted by high-profile successes like mPesa and Grameen. These successes create the expectation and the pressure that learning with mobile devices should be a worldwide runaway success.

On top of that, some years ago, Agnes Kukulska-Hulme and I looked back at reports of mobile learning research projects from around the world and concluded that the researchers were not always very competent and trained in project evaluation. Their evaluations were often fairly informal, disconnected from project objectives, bolted on as late extras, unfocussed and not informed by the relevant literature or expertise. Also, funders and donors are not necessarily trained or critical readers of monitoring and evaluation reports. Below the executive summary and the headlines might be many caveats and nuances that get in the way of simple prescriptions and these get lost.

Of course, in saying this, I am caught between funders who want results, policy makers who want simple robust bases for policy, the development community talking about predictable unexpected consequences, social scientists telling us reality and experience are contingent and postmodernists telling us that the grand narratives of the Western European mind, of which development is undoubtedly one, are all broken and dead.

So our first conclusion must be that our inferences about success and about critical success factors in learning with mobile devices are fairly shaky.

If we look at the mechanics of mobile learning projects in particular and ask about sustainability, things do not get better.

Firstly, funders fund projects, and understandably they try to fund good projects, and as soon as their funding finishes so does most of their influence. This makes moving projects towards sustainability problematic in practical terms. It might however be starting from the wrong perspective all along. Perhaps instead of funding good projects in the hope that they will become sustainable, funders should fund sustainable projects in the hope that they will become good. Meaning that funders should pay more attention to the host, the target, the destination, to the culture, values and expectations of the people who will inherit and support the project and less to the concrete specifics of the projects and its innovations. Perhaps funders should actually avoid known innovators and early adopters on the basis that these people have least in common with the rank-and-file staff who will institutionalise, embed and appropriate educational change and have least in common with the ethos of their institution.

Most mobile learning projects, especially research projects, have been based on providing learners with the necessary devices, especially first generation projects when devices were rare, expensive and complex. This was sensible in producing more rigorous evidence in coming from a uniform technology platform but not in producing evidence that was transferable into the world where funds did not exist to continue to provide learners with devices. Those mobile learning project funded by corporates, especially from within their corporate social responsibility budgets, suffered from similar problems, compounded by the shorter time-scales that characterised the corporate and commercial world. Fixed-term projects, either funded as research or as corporate social responsibility, taught us little about sustainability. By definition, they were not intended to teach us about sustainability. The fact that projects run more smoothly and produce cleaner less noisy data with provided devices rather than learner devices, that they often use the enthusiasm of project staff and the novelty of innovation, has instead created very false and contrived environments and evidence that does not transfer.

If we could produce evidence that was convincing and relevant, we then have the problem of what to do with it!

In countries of big government, where society expects government support from cradle to grave, the role of evidence is at least in theory straightforward, namely researchers take evidence to government, this impacts on policy and then releases or diverts public resources. In fact, informing policy and changing practice are much more complex than this, involving various ways of exploiting expertise as well as evidence but it is still being basically a political process underpinned by a particular set of ideals about the responsibilities of government.

In countries of small government, however, the role of evidence, expertise and experts is more complex and problematic. The players in any possible mobile learning space might include network operators, publishers, handset manufacturers, maybe government, maybe not, and possibly social entrepreneurs and various kinds of community activists. We must work towards models of learning with mobile devices that make money since this ensures that they are sustainable, big money in the case of scenarios that include corporates and small money in the case of scenarios that include social entrepreneurs.

Corporates, of course, each have a specific focus, be it handsets, content or connectivity, and so the challenge for advocates of learning with mobiles devices is moving the argument forward and fostering collaborations, with evidence and whatever else works, with these players. We must recognise however that even if a commercial operation can take learning to the mythic next billion subscribers of the global South, there will still be parts of the curriculum or parts of the population left uncovered, where governments must still recognise some responsibility and recognise the potential to build human capital and potential for the greater good, if only we knew the language, the issues and the arguments that would change their course.

The alternative is working with social entrepreneurs, those individuals embedded within their own communities, prepared to blend making a profit and delivering a social service, perhaps analogous to community teachers in rural schools in Kenya or bare-foot doctors in China. The challenge for advocates of learning with mobile devices is finding out how to design or adapt those devices or applications that hit the spot where market and education might just overlap.

Every technology embodies an ideology. The implication was that every educational technology embodied a pedagogy, embodies a specific set of ideas about teaching and learning. This ideology or pedagogy may be that of the designers or the manufacturers; the technology may however be appropriated by users and learners and the ideology or pedagogy embodied within the technology becomes theirs not the original or intended one. This issue represents one of the challenges to transferring strategies for educational technology from one culture to another, even from one community or sub-culture to another, especially when we recognise how many slightly different communities and sub-cultures inhabit phonespace and cyberspace.

Finally, one obvious way to enhance sustainability and scale is to consciously exploit learners’ own devices, to base national or institutional strategy around the phones that individuals choose, own and carry everywhere. Of course, institutional culture and regulations may actually prohibit phones on the premises and much needs to be done in order to address issues of standards, infrastructure and performance, of access and equity, of content and training but the main hurdle is teachers’ and officials’ perceptions about loss of control and agency in the class-room, about suddenly letting the animals run the zoo.

Of course we assume that using mobile phones to take learning, our learning, to different and distant communities is a good thing. Many of Africa's languages are at risk of extinction and some of the communities and cultures of these languages have an uncomfortable relation with the national language and culture. With these languages go different cultures of knowing and coming to know, of learning and teaching, of what to learn, who to learn it from and how to use what you've learned – communal stories, elders, mother tongues.

Is it right to connect these cultures to the might of the global knowledge economy on the mobile information superhighway where they might end up as exotic road-kill? Are our learning and our technologies likely to be harmful? Can we reconcile informed consent with blissful ignorance? Is this a liberal Western conceit, inconsequential compared to Millennium Development Goals?

1 comment:

  1. My name is Eva Gutierrez, Grandee in Learning Technologies at the University of Guadalajara (Mexico). For the past year I have been reading your posts because I'm working on a master's thesis on mobile learning to promote reading in high school and I find it interesting integrate your learning network.

    Thanks for the ideas and advice given in the post. Certainly, any technology (as well as stresses) must bring embodied a pedagogy to impact significantly on students.

    Regarding the final questions, beyond adapting international educational models should seek proposals that respond to the context for that work. You can not kill cultures rather promote multiculturalism to enrich the world. On the other hand, to be honest with our research, knowledge is also generated to report failures (to avoid the same mistakes).

    Take this opportunity to ask me to recommend other community sites or networks related to mobile learning.

    Best regards,